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FAQ

FAQ

Frequently Asked Questions


Location
Are there any grocery stores or shopping areas near your community? Yes! We are just minutes from large grocery stores like Kroger, Publix, Trader Joe's, Whole Foods, and many more!
Are there any coffee shops or restaurants near your community? Our community is conveniently located in the Village of Providence, which provides walking-distance access to fantastic restaurants and coffee shops!
What is the closest airport to your community? Hunstville International Airport is only 18 minutes away!
Who are any major employers or businesses near your community? Huntsville Hospital, Boeing Company, Huntsville City Schools, NASA/Marshall Space Flight Center, Northrop Grumman, Mazda, Toyota, and many more!
What is the closest major city? Huntsville, AL.
   
Maintenance  
What will you do to prepare my apartment before I move in? Deep clean the apartment and change the locks.
Do I have to be present for a service technician to perform work? It is up to you! You can let us know your preference! 
Do you have on-site maintenance? Yes
An item in my unit needs repair. How do I get help? You can place a work order through your Rent Cafe account
How can I contact emergency maintenance? Call the office number, and dial through to the emergency maintenance option! 
What happens if I am locked out? Call the property office number if you are locked out during office hours. There is an additional $50 fee to unlock your apartment home. If you are unfortunately locked out after hours, you will need to call a local locksmith to help you ad hoc. 
   
Amenities  
How big are the homes, and what type of floorplans does your community offer? We offer one-, two-, and three-bedroom apartments, ranging in sizes from 768-1,412 Sq.Ft.
Is parking available? Yes
What amenities does the property offer? We have a resort-style swimming pool and sundeck, a resident lounge, cyber cafe, 24-hour gym/fitness center, gas grilling areas, and common outdoor spaces with fireplaces. See the Amenities page in the menu bar to see a full list of community and apartment amenities!
During which time periods are the pools and decks available for use? 6 AM to 10 PM
Is there an on-site dog park? Yes!
Is your community pet friendly? Yes, we love pets! See up-to-date fee costs on the Floor Plan page, or call the office for more details!
Which appliances come standard? There are Energy Star appliances, a dishwasher, a microwave, a refrigerator, and an in-unit washer/dryer in every apartment home.
Do you offer furnished apartments? No
Do you work with any furniture rental companies? Yes! We are happy to provide referrals! 
Are garages or covered parking available? Yes, we offer attached and detached garages available for rent!
   
Admin  
How long does it take for an application to be approved? 72 Hours
What are my options for paying my rent? WIPS or Rent Cafe 
Am I required to purchase renter's insurance? Yes. A minimum of $100,000.
If my situation changes can I get out of my lease? Yes, we require a 60-day notice and the buy-out fee to be paid.